Cookie Policy

1. WHAT ARE COOKIES?

Cookies are small text files that may be placed on your computer, laptop, mobile device, tablet or other internet-enabled device when you visit a website.

Cookies allow a website to:

• Remember information;
• Recognise returning visitors;
• Maintain sessions;
• Improve functionality;
• Understand website usage;
• Measure website performance;
• Improve user experience; and
• Support marketing and advertising activities.

Cookies may be temporary or persistent depending on how they are configured.

2. WHY DO WE USE COOKIES?

Hyphenet Enterprises may use cookies and similar technologies for purposes including:

• Operating the Website;
• Maintaining security;
• Remembering user preferences;
• Understanding Website traffic;
• Measuring Website performance;
• Improving Website functionality;
• Analysing visitor behaviour;
• Measuring marketing campaigns;
• Supporting advertising activities;
• Preventing fraudulent activity;
• Improving our services; and
• Understanding how visitors interact with our Website.

3. TYPES OF COOKIES WE MAY USE

Depending on the Website configuration, Hyphenet Enterprises may use the following categories of cookies.

3.1 Strictly Necessary Cookies

These cookies may be required for the basic operation of the Website.

They may be used for:

• Website functionality;
• Security;
• Session management;
• Form submissions;
• Authentication;
• Load balancing; and
• Other essential technical functions.

These cookies generally cannot be disabled through our Website where they are necessary for the Website to function.

4. FUNCTIONAL COOKIES

Functional cookies may allow the Website to remember choices made by visitors.

For example, they may remember:

• Language preferences;
• Region;
• User interface preferences;
• Form-related preferences; or
• Other Website settings.

These cookies help improve the user experience.

5. ANALYTICS AND PERFORMANCE COOKIES

Analytics cookies may help us understand how visitors use our Website.

They may collect information such as:

• Pages visited;
• Time spent on pages;
• Navigation behaviour;
• Browser type;
• Device type;
• Approximate geographic information;
• Referring website;
• Traffic source;
• Website interactions; and
• General Website performance information.

Analytics information may be used to improve:

• Website design;
• Content;
• User experience;
• Marketing;
• Performance; and
• Service information.

6. ADVERTISING AND MARKETING COOKIES

Where advertising technologies are used, cookies or similar technologies may be used to:

• Measure advertising campaigns;
• Understand advertising performance;
• Show relevant advertisements;
• Measure conversions;
• Build advertising audiences;
• Retarget Website visitors; and
• Improve marketing effectiveness.

These technologies may be provided by third-party advertising platforms.

7. SOCIAL MEDIA TECHNOLOGIES

Our Website may contain links, buttons, widgets or other technologies associated with social media platforms.

These may include platforms such as:

• Facebook;
• Instagram;
• LinkedIn;
• YouTube; and
• Other social media services.

When you interact with such features, the relevant third party may collect information according to its own privacy and cookie policies.

8. THIRD-PARTY COOKIES

Some cookies may be placed by third-party service providers.

Examples may include providers of:

• Website analytics;
• Advertising;
• Security;
• Payment processing;
• Customer communication;
• Embedded media;
• Maps;
• Social media;
• CAPTCHA/security services; and
• Other Website technologies.

Third-party cookies are controlled by the relevant third-party provider.

Hyphenet Enterprises does not control the internal operation of third-party cookies.

9. GOOGLE SERVICES

Depending on the Website configuration, we may use Google services such as:

• Google Analytics;
• Google Ads;
• Google Tag Manager;
• Google reCAPTCHA;
• Google Maps; or
• Other Google services.

These services may use cookies or similar technologies.

Google may process information according to its applicable policies and terms.

Where such technologies are used, visitors should also review Google's applicable privacy and cookie information.

10. META SERVICES

Depending on our marketing configuration, we may use Meta technologies such as:

• Meta Pixel;
• Facebook advertising technologies; and
• Instagram-related technologies.

These technologies may be used for:

• Website analytics;
• Advertising;
• Conversion measurement;
• Audience creation; and
• Retargeting.

The relevant Meta services may process information according to Meta's applicable policies.

11. LINKEDIN SERVICES

Where LinkedIn advertising or analytics technologies are implemented, cookies or similar technologies may be used to:

• Measure advertising;
• Track conversions;
• Understand Website interactions;
• Build professional audiences; and
• Improve marketing campaigns.

Such processing may be subject to LinkedIn's applicable privacy and cookie policies.

12. WHATSAPP AND COMMUNICATION LINKS

Our Website may contain links or buttons allowing visitors to contact Hyphenet Enterprises through:

• WhatsApp;
• Telephone;
• Email; or
• Other communication platforms.

Clicking such links may transfer you to a third-party platform.

The third party's own privacy policy and terms will apply to activity conducted on that platform.

13. CONTACT FORMS

Our Website may contain contact, enquiry, quotation or service-request forms.

Cookies or similar technologies may be used in connection with these forms for:

• Security;
• Spam prevention;
• Session management;
• Form functionality; and
• Analytics.

Information submitted through a form may also be processed in accordance with our Privacy Policy.

14. SECURITY COOKIES

We may use cookies or similar technologies for security purposes.

These technologies may help us:

• Detect malicious activity;
• Prevent automated abuse;
• Protect forms;
• Protect user sessions;
• Prevent fraudulent activity; and
• Maintain Website security.

15. SESSION COOKIES

Session cookies are generally temporary.

They may remain on your device while you are using the Website and may expire when you close your browser or when the relevant session ends.

16. PERSISTENT COOKIES

Persistent cookies may remain on your device for a defined period or until they are deleted.

They may be used to:

• Remember preferences;
• Recognise returning visitors;
• Measure Website activity; or
• Support marketing and analytics.

17. FIRST-PARTY COOKIES

First-party cookies are cookies placed directly by the Website you are visiting.

Hyphenet Enterprises may use first-party cookies to support:

• Website functionality;
• Preferences;
• Security;
• Analytics; and
• Other Website operations.

18. THIRD-PARTY COOKIES

Third-party cookies are placed by services operated by parties other than Hyphenet Enterprises.

These may include:

• Analytics providers;
• Advertising providers;
• Social media platforms;
• Security providers;
• Embedded content providers; and
• Other technology providers.

19. COOKIE INFORMATION

Depending on the technology used, cookies may collect information such as:

• Cookie identifier;
• Device type;
• Browser type;
• Operating system;
• IP address or related technical information;
• Website pages visited;
• Date and time of visit;
• Referring website;
• Approximate location;
• Website interactions;
• Advertising interactions; and
• Other technical information.

The actual information collected depends on the specific cookie or technology.

20. PERSONAL INFORMATION AND COOKIES

Some cookies or associated technologies may process information that can be associated with an identifiable individual.

Where personal information is processed, such processing will be governed by our Privacy Policy and applicable law.

21. COOKIE CONSENT

Where applicable, Hyphenet Enterprises may provide a cookie consent mechanism allowing visitors to:

• Accept cookies;
• Reject non-essential cookies;
• Manage cookie preferences; or
• Change previously selected preferences.

The availability of specific choices may depend on the Website technology and applicable legal requirements.

22. ESSENTIAL COOKIES

Certain cookies may be necessary for the Website to operate.

Examples may include cookies required for:

• Security;
• Login/session functionality;
• Form functionality;
• Website navigation;
• Technical operations; and
• Other essential functions.

Disabling these cookies may affect Website functionality.

23. NON-ESSENTIAL COOKIES

Non-essential cookies may include:

• Analytics cookies;
• Advertising cookies;
• Marketing cookies;
• Social media cookies; and
• Other optional technologies.

Where applicable, these may be controlled through our cookie preference mechanism.

24. HOW TO CONTROL COOKIES

You can generally control or delete cookies through your browser.

Most modern browsers allow you to:

• View stored cookies;
• Delete cookies;
• Block cookies;
• Allow cookies;
• Block third-party cookies; and
• Configure cookie preferences.

Browser settings vary depending on the browser.

25. DISABLING COOKIES

If you disable cookies, some Website functionality may not operate correctly.

For example:

• Certain forms may not work properly;
• Preferences may not be remembered;
• Some pages may behave differently;
• Analytics information may be limited; or
• Certain features may become unavailable.

26. DELETING COOKIES

You can delete cookies already stored on your device through your browser settings.

Deleting cookies does not necessarily prevent new cookies from being placed during future visits.

To prevent future cookies, you may need to change your browser or Website cookie preferences.

27. MOBILE DEVICES

Mobile browsers and operating systems may provide different methods for controlling cookies and similar technologies.

You should refer to the settings provided by your device manufacturer or browser provider.

28. DO-NOT-TRACK SIGNALS

Some browsers provide "Do Not Track" or similar settings.

Because there is currently no universally consistent technical standard for responding to such signals across all technologies, the Website may not respond to every such signal.

29. TRACKING TECHNOLOGIES OTHER THAN COOKIES

In addition to cookies, we may use similar technologies, including:

• Web beacons;
• Pixels;
• Tracking tags;
• Embedded scripts;
• Device identifiers;
• Local storage technologies; and
• Similar technologies.

These technologies may perform functions similar to cookies.

30. GOOGLE TAG MANAGER

Where Google Tag Manager is used, it may help us manage Website tags and technologies.

The use of Google Tag Manager does not necessarily mean that all analytics or advertising technologies are active at all times.

Specific tags may be enabled or disabled depending on our Website configuration.

31. ANALYTICS DATA

Analytics data may help us understand:

• Which pages are popular;
• How visitors reach our Website;
• How visitors navigate our Website;
• Which services attract interest;
• Website performance; and
• Where improvements may be required.

Analytics information is generally used in aggregate or analytical form to improve our Website and business.

32. ADVERTISING MEASUREMENT

Where advertising technologies are used, we may measure:

• Advertisement impressions;
• Clicks;
• Website visits;
• Enquiries;
• Form submissions;
• Conversions; and
• Other campaign performance indicators.

33. RETARGETING

Where retargeting technologies are implemented, visitors who have previously interacted with our Website may receive advertisements through third-party advertising platforms.

Retargeting may be used to promote:

• Laptop rental;
• Desktop rental;
• Server rental;
• IT support;
• Infrastructure services; and
• Other Hyphenet Enterprises services.

34. BUSINESS-TO-BUSINESS MARKETING

Because Hyphenet Enterprises primarily provides corporate IT services, our Website may use analytics and advertising technologies to understand business audiences interested in:

• IT equipment rental;
• Laptop rental;
• Desktop rental;
• Server rental;
• IT support;
• On-site engineers;
• Infrastructure setup;
• Networking; and
• Related corporate IT services.

Any personal information processed for marketing purposes will be handled according to our Privacy Policy and applicable law.

35. COOKIE RETENTION

Cookies may remain on your device for different periods depending on their purpose.

Some may expire:

• When your browser session ends;
• After a short period;
• After a defined period; or
• When manually deleted.

Specific retention periods may vary depending on the relevant cookie provider and Website configuration.

36. CHANGES TO COOKIES

The cookies and technologies used by our Website may change over time.

We may:

• Add new cookies;
• Remove cookies;
• Change third-party providers;
• Change analytics tools;
• Introduce advertising technologies; or
• Modify Website functionality.

Where required, we will update this Policy and/or the applicable cookie preference mechanism.

37. THIRD-PARTY PRIVACY POLICIES

Third-party providers may have their own privacy and cookie policies.

Examples may include providers such as:

• Google;
• Meta;
• LinkedIn;
• YouTube;
• Payment providers;
• Security providers; and
• Other technology providers.

We recommend reviewing the applicable third-party policies when using their services.

38. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites.

Once you leave our Website, the third party's cookie and privacy practices apply.

Hyphenet Enterprises is not responsible for cookies or tracking technologies used by third-party websites.

39. CHILDREN

Our Website and services are primarily intended for businesses, organisations and adult users.

We do not knowingly use cookies for the purpose of targeting children.

If you believe that personal information relating to a child has been collected through our Website, please contact us.

40. DATA SECURITY

We take reasonable technical and organisational measures to protect information processed through our Website.

However, no Internet-based system can be guaranteed to be completely secure.

41. INTERNATIONAL SERVICE PROVIDERS

Some third-party technology providers used by the Website may process information outside India.

Where applicable, such processing will be handled in accordance with applicable law and our Privacy Policy.

42. RELATIONSHIP WITH PRIVACY POLICY

This Cookie Policy explains our use of cookies and similar technologies.

Our Privacy Policy explains more broadly how we collect, use, store, disclose and protect personal information.

For more information, please refer to:

www.hyphenet.net/privacy-policy

43. CHANGES TO THIS COOKIE POLICY

Hyphenet Enterprises may update this Cookie Policy from time to time.

The updated version will be published on this Website with a revised "Last Updated" date.

44. GOVERNING LAW

This Cookie Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law and any specific contractual arrangement, disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Hyphenet Enterprises.

45. GRIEVANCE AND CONTACT

If you have questions, concerns or complaints regarding our use of cookies or similar technologies, you may contact us.

Grievance Officer

Name: Rahul Kumar Designation: Sr. Manager Email: sales@hyphenet.net Phone: +91 93540 45878

Working Hours: Monday to Saturday, during normal business hours

46. CONTACT INFORMATION

Hyphenet Enterprises

Sales / Privacy Email: sales@hyphenet.net

Support Email: support@hyphenet.net

Phone: +91 93540 45878

Registered / Principal Office:

7th Floor, Devika Tower, Lala Lajpat Rai Road, Nehru Place, New Delhi, Delhi – 110019, India

Grievance Officer: Rahul Kumar

Designation: Sr. Manager

Grievance Email: sales@hyphenet.net

Grievance Phone: +91 93540 45878

Working Hours: Monday to Saturday, during normal business hours

47. USER ACKNOWLEDGEMENT

By continuing to use www.hyphenet.net, you acknowledge that you have reviewed this Cookie Policy.

Where applicable, you may manage optional cookie preferences through the cookie consent mechanism provided on the Website.

48. FINAL NOTICE

This Cookie Policy is intended to provide transparency regarding the use of cookies and similar technologies on the Hyphenet Enterprises Website.

The actual cookies and technologies active on the Website may change depending on our technical, analytics, security and marketing requirements.

Hyphenet Enterprises www.hyphenet.net

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