Terms & Conditions

1. ACCEPTANCE OF TERMS

These General Terms & Conditions ("Terms") govern your access to and use of the website located at www.hyphenet.net (the "Website"), as well as all commercial engagements, inquiries, consultations, and communications with Hyphenet Enterprises ("Hyphenet Enterprises", "we", "us", or "our"), an enterprise IT infrastructure provider established in 2019 and headquartered at 713, Devika Tower 6, Nehru Place, New Delhi – 110019.

By accessing, browsing, submitting inquiries, or using this Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with our:

• Privacy Policy;
• IT Equipment Rental Terms & Conditions;
• Refund & Cancellation Policy;
• Cookie Policy;
• IT Support / Service Terms;
• Data Security & Protection Policy; and
• Grievance Redressal Policy.

If you do not agree to these Terms, you must immediately refrain from using this Website and our services.

2. SCOPE OF WEBSITE & SERVICES

Hyphenet Enterprises operates as a commercial B2B provider of short-term and long-term IT infrastructure rentals, managed IT engineering, CBT examination center deployments, and cloud-ready data center hardware across India. Information on this Website is provided for corporate procurement evaluation, quotation requests, and technical specification review.

Specific commercial contracts, formal Quotations, Purchase Orders (PO), Master Service Agreements (MSA), and Service Level Agreements (SLA) entered into between Hyphenet Enterprises and the Customer shall govern specific hardware deployments and override any general introductory text on this Website.

3. USER ELIGIBILITY & ACCEPTABLE USE

You represent and warrant that:

• You are at least 18 years of age and possess the legal authority to enter into binding agreements;
• If you are accessing the Website on behalf of a company, corporate entity, educational institution, or government body, you have full authority to bind that entity to these Terms;
• All information provided in consultation and quote request forms is true, accurate, current, and complete;
• You will not use the Website or equipment for any unlawful, fraudulent, defamatory, or prohibited purposes under the Information Technology Act, 2000 and applicable Indian laws;
• You will not attempt to gain unauthorized access to our servers, networks, systems, or data.

4. INTELLECTUAL PROPERTY RIGHTS

All content, trademarks, logos, brand names, graphics, text, technical spec matrices, layout designs, and software code on this Website are the exclusive intellectual property of Hyphenet Enterprises or its licensors, protected under the Copyright Act, 1957 and Trade Marks Act, 1999 of India.

Third-party trademarks, including Dell, HP, Lenovo, Apple, Intel, AMD, Cisco, Fortinet, Hikvision, and CP Plus, are acknowledged and remain the property of their respective trademark owners. Their reference on our Website is strictly descriptive to indicate hardware compatibility and commercial model availability.

5. QUOTATIONS, PRICING & COMMERCIAL TERMS

Product listings, configurations, and specifications displayed on the Website represent standard commercial fleets available in inventory. Formal pricing is finalized based on rental duration, unit volume, OS image requirements, logistics distance, and custom SLA parameters.

All quotations issued by Hyphenet Enterprises are subject to equipment availability at the time of purchase order confirmation, credit verification, and receipt of agreed security deposits / advance rentals.

6. DISCLAIMERS & LIMITATION OF LIABILITY

While Hyphenet Enterprises exercises due diligence to maintain accurate and up-to-date information on this Website, the Website and its materials are provided on an "as is" and "as available" basis without express or implied warranties of any kind.

To the maximum extent permitted by applicable Indian law, Hyphenet Enterprises shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data loss, business interruption, or procurement costs arising from your use of or inability to use this Website.

7. GOVERNING LAW & JURISDICTION

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed exclusively in accordance with the laws of the Republic of India. The courts and tribunals situated at New Delhi, India shall have exclusive jurisdiction over all proceedings.

8. CONTACT & GRIEVANCE REDRESSAL